Before I enter the documentation that brought this case into open forum I want to extend an open invitation from BPU to the friends who know who this player is and what she is going through at BingoVega. If you are truly her friend ... SUPPORT her here! Your identity will NEVER be known. She strikes me as the kind of person who would support her friends regardless.
Or email admin@bingoplayersunio.com , sissy@bingoplayersunion.com
or dynamitewoman@bingoplayersunion.com if you choose not to post and have information that can help us help this player. Your posting in open forum cannot be traced to you by anyone other than staff here.
It is absolutely shameful when a site has the kind of power over someone who pays to play there that leaves them afraid to speak up about what is right!
In this thread players can see what one LOYAL BingoVega player is going through to try to get her winnings. It will also show how the "accounting department" stalled her time after time and she STILL didn't get her money.
Then it will show that when she put in a withdrawal for the largest percentage of her account winnings, they "found" a reason to close her account. She has OVER $1800.00 in her Vega account. She has a prepaid $60. NON REFUNDABLE buy in for a Feb14, 2008 event at Vega.
BPU tried several times to solve this issue without going public. As usual, the floormanager is a deaf mute when it comes to doing the right thing, ESPECIALLY paying out wins!!
Quote:
Subject: helppppppppppp
From: xxxxxxxxxxxxxxxxxxx
Date: Fri, January 18, 2008 3:22 pm
To:
Sissy@bingoplayersunion.com Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi, I am playing at bingovega.com I cashed out a few times since Dec. I last cash out I did they still owed me $225.00 since they only pay $500 every week and my cash out was for $1225. I continued to play since the floor manger said I could cash out on a flow back,
To: _xxxxxxxx_ (mailto:xxxxxxxxx)
Date: Tue, 8 Jan 2008 8:51 pm
Hi xxxxxxx,
Yes, you will be able to cashout on your flowbacks.Vega Floormanager
Since the $225 was returned to my account and not sent to ewallet I tried to another cashout on Monday. It was just now put back into my account. Also no one eill replay to my emails and they have disabled my chat also on Monday.
I do not remember how to post in bingoplayersunion. I tried but can't find
it.
xxxxxxxxx is my user name
Can you help. I have no idea what is going on and been playing there since
2006
Thank you
xxxxxx
Quote:
Subject: Re: Credit Card Verification Required
From: "Vega Accounting" <accounting>
Date: Sat, December 15, 2007 5:56 pm
To: xxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxx,
We apologize for that. We accidentally approved your transaction without a verification number from eWallet. So to rectify the situation, we credited your account with $500 and withdrew it again. Sorry for the inconvenience. Please let us know if there is anything else we can help you with. Thank you and have a great day!
Vega Accounting
xxxxxxxxxx:
> I have a question. Why is it showing I requested a cashout for the
> 14th. I didn't. I did one for Dec 7th.
>
> Tran. No.
> <https>
> Date
> <https>
> Status
> <https>
> Amount
> <https>
>
> 928266
> <https>
> Dec 7, 2007 11:11:42 PM CP 500.00
> 941238
> <https>
> Dec 14, 2007 3:00:36 PM CP 500.00
>
> 2 items found, displaying all items.
>
> *Plus my bbs were taken again today as if i did another cashout/*
> **
> *xxxxxxxxxx*
>
Quote:
Subject: Re: Credit Card Verification Required
From: "Vega Accounting" <accounting>
Date: Sat, December 15, 2007 6:02 pm
To: xxxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxxx,
We are sorry for the confusion yesterday with your cashout. Please re-request your cashout on Monday. Please let us know if there is anything else we can help you with. Thank you and have a great day!
Vega Accounting
xxxxxxxxxxxxxxxxxxxxx:
> I could not do my cashout because it says i already requested one
> today. I did not request that cash out. your department did that when
> they completed my last cash out. Please fix it so I can cash out.
> 941238
> <https>
> Dec 14, 2007 3:00:36 PM CP 500.00
>
>
> Thank you
>
> xxxxxxxxxxxx
Quote:
Subject: Re: (no subject)
From: "Vega Accounting" <accounting>
Date: Thu, December 20, 2007 3:11 pm
To: xxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxx,
Your most recent cashout is for $975. Since it is over $500, it will take an additional cashout day to be processed, and therefore will be processed tomorrow (Friday). As for your previous cashout, it will also be in your eWallet account tomorrow. Hope you have a wonderful holiday season!
Vega Accounting
P.S. If you do a redemption flowback, we will give you a 10% re-deposit
bonus on those funds. Just email us.
xxxxxxxxxxxx:
> Hi. I was wondering why my cash out is still pending that I did on
> Monday. Also can you tell when my money was sent to ewallet from my > last cash out because I have not heard anything from ewallet stating > they have my money. I was told from floor manager that they fixed the long delay on the cash outs. I am hoping he was right. I will not be able to play until it is completed because flowbacks do not count as a deposit so I will not be doing any flowbacks.
>
> Thank you>
> xxxxxxxxxxxx
Quote:
Subject: Re: (no subject)
From: "Vega Accounting" <accounting>
Date: Fri, December 21, 2007 4:31 pm
To: xxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxxx,
Yes, this is a new option for flowbacks and the bonus must be requested
through the accounting department. If you'd like to do a flowback,
please let us know and we can credit your account.
Vega Floormanager
xxxxxxxxxxxxx wrote:
> Hi, I am not sure if I understand.about the flowback. Are you saying I
> will only receive 10 % bonus? Like if I do a flowback of 50 I would
> only get 5.00. I didn't receive anything in june when I did alot of
> flowbacks.
>
>
> thank you
Quote:
Subject: Re: NEED A ANSWER
From: "Vega Accounting" <accounting>
Date: Fri, December 21, 2007 5:47 pm
To: xxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxx,
Yes, you are correct. This was an oversight on our part. Our system does not differentiate between who initiated the cashout as this does not happen very often. Your cashout from today will be processed as usual. Please let us know if there is anything else we can help you with. Thank you and have a great day!
Vega Accounting
xxxxxxxxxxxxxxxx:
> Whattttttttttttttt? I DID NOT REQUEST THAT CASH OUT. THAT WAS YOUR ERROR AND YOU TOLD ME IT WAS ALL STRAIGHTEN OUT. I AM DOING ANOTHER CASH OUT TODAY I SURE HOPE THIS IS FIXED.
Quote:
Vega Accounting
xxxxxxxxxxxxxxxx:
> This withdraw was already approved on Dec 21st, It is part of that
> $900 withdraw._ *Please* *finish paying it by sending it to ewallet
> *_Should not take weeks for a withdraw. No other site drags it out.You
> are fast at taking our money and we would like to receive the same
> treatment. On home page it states fast withdraws. Are you referring to
> this site?
>
> 61085 Jan 8, 2008 12:51:55 AM AP 225.00 Withdrawal approved 03 -
> eWalletXpress
>
> Thank you
Quote:
Subject: Re: helpppppppp
From: "Vega Floormanager" <floormanager>
Date: Fri, December 21, 2007 5:48 pm
To: xxxxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxx,
I have contacted our accounting department about this issue and they
should be getting back to you any minute now. Sorry for the confusion.
Vega Floormanager
x:
> You accounting department has my account so messed up.They did a error on my account. I requested a cashout again like they told to because they said they fixed my problem. What is going on?????
Quote:
Subject: Re: (no subject)
From: "Vega Floormanager" <floormanager>
Date: Thu, December 27, 2007 7:41 pm
To: xxxxxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxxxxxx,
Cashouts will resume tomorrow as usual. I have credited your account
with $20 BBs for your patience. Happy Holidays.
Vega Floormanager
xxxxxxxxxxxxxxx wrote:
> Hi, Soon will be a week and nothing was done about my cashout. I can't play bingo until this is completed. I should receive bbs for all the
troubles I am having trying to cash out.
xxxxxxxxx
Quote:
Subject: Re: my cash out has still not been completed...
From: "Vega Floormanager" <floormanager>
Date: Tue, January 8, 2008 4:56 pm
To: xxxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxxxx,
Your recent cashout was finished yesterday with the final approval of the remaining funds. Please let me know if there is anything else I can help you with. Thank you,
Vega Floormanager
xxxxxxxxxxxxxxx wrote:
> Hi, This cash out is really dragging out. One problem after another. I
> would like this do be completed, I have been very patient with all of
> this. Bingo players go by word of mouth when it comes to gambling. It
> thing they want to know is how fast are the cashouts paid. I will not
> lie to my friends and tell them Vega is quick, Is this cash out
> problem ever going to improve. I have played at alot of sites and have
> had my money sent in 24 to 48 hours. My cash out has been approved
> here so why not just send the money to ewallet.
>
> Thank you
>
> xxxxxxxxxxxxxxxxx
Quote:
Subject: Re: my cash out has still not been completed...
From: "Vega Floormanager" <floormanager>
Date: Tue, January 8, 2008 10:51 pm
To: xxxxxxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxxxx,
Yes, you will be able to cashout on your flowbacks.
Vega Floormanager
xxxxxxxxxxxxxxxxxxx:
> Hi, I have one more question. I did flow backs on my cash out since it
> took so long. I want to make sure I am able to cash out on them.
> thank you
Quote:
Subject: Re: (no subject)
From: "Chat Host" <Chathost>
Date: Tue, December 4, 2007 5:10 pm
To: xxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
I find it interesting that you know the rules about posting emails in
chat, yet you still did? Otherwise who would you have communicated with
them on msger? I will forward this along with the conversation sent to me by another player about you and that player speaking on msger.
Bet
What any player anywhere says to anybody on instant messenger is NONE of the sites business!!!!!!!! It is quite laughable really.. we PAY these sites to tell us what to do in our own private instant messengers.... I DON'T THINK SO!! What I say in my instant messenger is MY business alone, no matter who or what it involves! To whoever the SS (chit stirrer) was that went to Bet with this information I would surely like to know if you were compensated in any way.Quote:
Subject: Re: (no subject)
From: xxxxxxxxxxxxxxxxxx
Date: Sat, January 19, 2008 8:32 am
To:
sissy@bingoplayersunion.com Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi, I tried cashout Monday and they put it back and they didn't finish
paying me for the last cash out. They put the 225 back into my account and not ewallet. I love playing there. Don't know what to do. If he would of never said I could cash out on a flow back I would never have did any. I don't think trying to do another cash out will work do you?
xxxxxxxxxxx
Quote:
Subject: big game
From: xxxxxxxxxxxxxxxxxxxx
Date: Sat, January 19, 2008 4:25 pm
To: xxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Vega 25K Event
.........................
You are currently entered into this Event.
Good Luck!
Subject: big game I PREBOUGHT INTO THIS GAME
From: xxxxxxxxxxxxxxxx
Date: Sat, January 19, 2008 8:15 pm
To:
Sissy@bingoplayersunion.com Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
I remembered today I prebought into this game for Feb 14th. Wonder what is going to happen to that?
xxxxxxxxx
Quote:
Subject: (no subject)
From: xxxxxxxxxxxxxx
Date: Mon, January 21, 2008 8:35 pm
To:
Sissy@bingoplayersunion.com Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Tonight is cashout. I have not heard back from anyone. xxxxxxxxxxxxxxxxxxxxxxxxx
Thanks
xxxxxxxxxx
Quote:
Subject: my withdraw
From: xxxxxxxxxxxxxxxx
Date: Mon, January 21, 2008 11:01 pm
To:
Sissy@bingoplayersunion.com Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi Sissy,
I cashed out 1800 and left 225 to play with. I fiqured that would save me from depoisting somewhere else.
xxxxxxxxxx
_1296668_
(
https://www.bingovega.com/paasBVA/bva/l ... submit.x=0)
Jan 21, 2008 11:50:06 PM PD 1,800.00
Quote:
Subject: Re: my withdraw
From: xxxxxxxxxxxxxxxxxxxx
Date: Wed, January 23, 2008 10:08 pm
To:
sissy@bingoplayersunion.com Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi Sissy, I have not heard anything from floor manager. My friend emailed floor manager about a problem and he replied to her so I am having doubts they are going to approve this cashout. They did put my money back on yesterday cause it was a holiday. So I have to do another one before 12 tonight.
xxxxxxxxxxxxx
Quote:
Subject: cash out for tonight
From: xxxxxxxxxxxxxxxxxxxx
Date: Wed,
January 23, 2008 10:53 pm To:
YoCinderalla@aol.com (more)
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Player Withdrawal Confirmation Withdrawal confirmation number:
1300546 Withdrawal amount: $1,600.00 Your withdrawal request has been accepted.Quote:
Subject: Re: please respond
From: "Vega Floormanager" <floormanager>
Date: Wed, January 23, 2008 11:55 pm
To: xxxxxxxxxxxxxxx
Priority: Normal
Options: View Full Header | View Printable Version | Download this as a file
Hi xxxxxxxxxxx,
I am reading the notes on your account and it appears that your account
is supposed to be disabled for inappropriate chat topics. As a result of
this, your account will be going on a suspension until further notice.
Vega prides itself on the ability to maintain a fun, friendly, and fair
environment for everyone to play in. It is unacceptable that you were referring players to some type of an online better business bureau. Please let me know if you have any questions at this time.
Vega Floormanager
xxxxxxxxxxxxxxxxxxxxx:
> Hi, I did a cash out last Monday and it was returned. I have emailed
> to find out why and have not received an answer. Maybe you were on
> vacation. I did another one today. You did tell me I could do a
> cashout on my flow back. I do not know if this is an accounting error
> or why it was not approved. I would like to get my cashout completed
> so I can start depositing and playing chat games again. Can you please
> respond.
>
> Thank you
>
>xxxxxxxxxxx
And it is JUST AS UNNACCEPTABLE that you withold a players winnings just because you do not like what they say! Disable them if you want. Ban them from your site forever, but what they SAY does not take away the fact that they met all of your requirements in playing your games to be able to cashout their winnings!