I have been a long time member of the WBN network, mainly BingoWorkz. I never deposited to any of their networked sites until the end of January or beginning of February 2009. I had no problems depositing, playing the games, sending tt's to ask questions, nor did I have any problems in the chat rooms.
Immediately after running out of money to play, I made the decision to not deposit there anymore and sent a tt and an email requesting that they close my account. However, within three minutes of sending that tt/email, I received an email from them telling me that because I have multiple accounts with them, I would not be able to play any of their promotions or win/cashout anything, etc. (I have the email still.) I wrote back and pointed out the timing of this notification as being suspicious since I never received anything from them in years about having multiple accounts with them until I actually deposited, played, and spent the entire amount.
I suspect that because WBN had recently acquired a couple of other sites and merged them into their network, those particular sites are the ones that flagged the 'multiple account' issue because I also had belonged to those newly merged sites. However, there is nothing on their site that indicated that these extra sites were going to be a problem for any members who had also belonged to them.
The following is my response to their email and I urge everyone to be aware of a potential problem with WBN if you belong to any of the following sites because two of them are new to their network.
Quote:
From: World Bingo Network Support <support@worldbingonetwork.com>
To: xxxxxxxxx
Sent: Sunday, February 1, 2009 9:18:45 PM
Subject: [#EQE-322157]: Multiple Accounts
Hi there,
It has come to our attention you have multiple accounts with us.
PLEASE NOTE THE FINE PRINT layers with ACTIVE duplicate accounts may be automatically disqualified and WILL NOT be allowed to win any amounts any of our promotions. The super jackpot may not play or may be reduced during special games and or packages. You must be a depositing player to win this promotion or any of our other promotional items.
Regards,
Sandie
Customer Support
World Bingo Network
I do not have multiple accounts. If I'm registered at any of your sister sites, they might be ones I registered at years ago that eventually merged with your network and I'm not aware of that. I haven't played at any WBN site other than BingoWorkz in years. Can you tell me which of your network sites you have me listed for as I have used XXXXXX/XXXX as my only login information and they should all be automatically using that login. The following are the sites I have listed for your network. If you have any others, please let me know so I can update my list and I will check to see if I have them as something other than part of WBN so those accounts can be closed. What other usernames do you have for me that I have no clue about?
DesperateHousewives
DesperateHousewives.co.uk
BingoWorkz
WaveBingo ***new
BingoHouse ***new
BingoOasis
BingoCharm
AmericaBingo
WinnerBingo
BingoBlast.BingoWorkz.com
USABingo
AllWinBingo
ILoveBingo
FairAndSquareBingo (this is how it's typed in the URL although it's actually called Fair N' Square Bingo)
BingoComics
BingoGang
It is also pretty strange to me that it's only AFTER I began depositing to your site and you allowed $500 to be deposited, and awarded me over $600 in bonuses and all of it got spent before you bothered to even notify me of this issue. Thank goodness I didn't win a freaking thing at your site except about $90 total for the three games I won....if I had won anything significant, I wouldn't have been able to cash out because you found this very convenient loophole a week after I began depositing with you.
I have looked at my old emails that I've kept regarding this multiple account issue, and found that long ago I had registered at BingoHouse and at WaveBingo. I had emailed support long ago requesting that those accounts be closed (usernames duhhhhhh and davidobione respectively in September of 2006. If those two accounts are the ones you are talking about, I had assumed long ago that they were closed as I had requested. As I began playing online as a depositor, I contacted every bingo site I signed up at and requested that they check for multiple accounts for me and close everything except XXXXX in order to make sure I complied with the rules. If you didn't close them, that's your fault and not mine, thank you very much. You've had over two years to check and recheck my account at BingoWorkz, especially as I was updating my profile pretty frequently, and never bothered to but it's obvious that you made sure you would never have to pay out to me if I had been lucky enough to win anything once I began depositing.
I just sent you an email after tonight's bingo playing to close my account with your sites because your site isn't worth my time, money, or effort, and that email was sent prior to my receiving this crappy assed email from you, so if you were looking for a way out, I already gave it to you. Close every account you may have finally discovered for me when you should have done as I directed two years ago and closed the others already.
AJH (edited real name out)