Floorman Mike said:
Quote:
After a full investigation of these posts, we have found that 90% of
them were players that were mad for some reason or another realized
their mistake and could not correct or delete the post!
I do however understand that we will not be PERFECT in everyone's eyes.
So, Mike with this statement you are saying that at LEAST 10% of these complaints were valid?? Roughly figuring, that would be 10 out of every 100 players that come to your site WILL have a legitimate complaint that you do not see through to both involved parties satisfaction? As far as your "perfect" comment, I have yet to see documentation that ANYONE sees Bingo Vega/Casino Vega that way!
The way you have "danced around" the issue with Gmeplyrs complaint is definitely the OPPOSITE of the following statements found in Bingo Vega About Us page:
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There are no short cuts taken to provide our patrons with a secure, fair and friendly gaming environment.
Our knowledgeable staff work 24 hours a day, 7 days a week, to provide our patrons a timely response to inquiries
We establish solid relationships with our players by providing unsurpassed customer support, fast payouts and a willingness to respond to player suggestions.
The Watchdogs have a "hold" on Bingo Vega/ Casino Vega. We are watching. We don't run. We are not afraid as we have absolutely nothing to lose by standing up for the players who have been wronged by sites like yours, OR sites who have been stepped on unfairly by vindictive players such as Gots aka CM4SomeSite on the Jet Bingo issue.
We don't go away and we don't shut up!
It saddens me that you couldn't have provided the ONLY information that YOU CLAIM was the reason Gmeplyrs account was closed with $800. in it. Remember.... I have the screen shots! Everything else is in the open and I see no good reason for at least not responding with a reason WHY you cannot or will not provide those ip addresses.
I will speculate that the reason is because you have finally decided that we do know what we are doing and that we CAN TELL about ip addys the same as you can.
I will ask you again for the information we need that, according to you PROVES Gmeplyr had duplicate accounts. It is an easy request and would not be breaking any "rules" that I know of.