I want to tell you about Casino Vega/Bingo Vega http://www.casinovega.com, http://www.bingovega.com and my negative encounter with them. I hope you can help me with this issue.

I joined their casino site and deposited funds to play, and they automatically deposited their standard bonus after I played enough of my own money to qualify for it.

I kept playing and hit $1000.00 on the "Three Times the Riches" slot game. After that win I was up to 1,200.00 +. I made a request for $500.00 cash out. Of course they immediately removed their bonus as I expected they would. I did not use any part of their bonus to win what I won, it was won with my own money.

After waiting the required days to have my withdrawal processed, it was placed back into my account. When I asked support for the reason, I was told that I had wagered 1,900 + and I needed to wager 4,500 which was 20x my deposit + 20x their bonus that they had removed.
I continued to play and when I thought I had reached the required 4,500, I submitted a withdrawal request again, for the full balance I had of 900. this time and again it was returned to my account. When I questioned support, they said I had wagered 3,900+ and that I needed to wager 4,500.

I proceeded to play until I was sure I had wagered over 4,500 as they stated I do. At this point I had $800. left and requested a full $800 withdrawal. After waiting the few days for them to process, there was no process done. I again asked support what the problem was and was told then I could not get my money because I had multiple accounts which was forbidden. I did NOT set up mulitple accounts with them. After several heated back and forth conversations, I was able to get the IP address from them who they claimed was me that opened other accounts. The IP they gave me was in a completely different State on the East Coast. I am located in Central US.

I have asked them repeatedly for all the pertinent information on the accounts they claim are mine, however I still have not received it. They say they are still conducting their investigation. If they were so sure I had more accounts, it would seem that information would be readily available to them to give to me. I was given a list of account numbers but no other information.

I received an email from a Mike at floormanager@casinovega.com who told me if I wanted to continue to play there and would play by the rules he could work it out. In other words, I can play the $800 in my account but I cannot withdraw it. What would be the use in that? If I won again, they still would not let me withdraw.

That site is definitely crossed off my list for any considerations!!!! Ihope you are able to get some assistance in resolving this issue.

Hi and Welcome Gmeplyr.... Man I hate to hear those kinds of things!! but glad for those of you who are not afraid to speak in open forum about it. If you have any of the correspondence saved, please mail it to admin@bingoplayersunion.com..... or post it in the forum if you choose.

We usually look at these things as a team and then decide what direction to take at that point. I was once a regular at a site, Bingofunhouse, who did the very same thing to their players. They would go to any extreme to keep from paying them what they won. Had to wait so many days for cashouts, then it was a weekend and they didn't process payouts on the weekends.

So... if you won on Friday night before midnight, your cashout wasn't even looked at until Monday, but usually had to bitch for a couple of days to get them on it. Then once they LOOKED at it, it was, at the VERY LEAST, 48 hours before it would be in your neteller account, UNLESS it was a weekend (and it usually was by the time you got a straight answer), then wait til Monday. Just around and around without anything getting done. I cannot recall ever having one processed in less than a week.

THEN you account had to be dissected to see if you had been guilty of "bonus abuse" or anything else they could throw at you to postpone giving you any money. They even "changed the rules with out notice" once, so I am sure feeling your anger and, I am sure, bewilderment!

In the meantime, we will get an email sent to the "floormanager" and see what they have to say. You will need to pm us with your player alias, or post it if you choose, so we can make them aware of which one of their paying players has a problem.

Don't know what/if we can get anything done... but try is what we do!! Also, if there is anyone else there that is having problems, please let us know .. there is power in numbers.

This is about as classic a case for reasons for Government regulations as I have seen. And have see this more times than I care to remember!

Help Desk Trouble Ticket Status

Ticket: 122497
Status: Ticket Closed

Date From Question / Answer
11/15/2006 10:16:27 AM USER I submitted a withdrawal on Monday Nov. 13th, for $500. However, when I logged into the account just now, no withdrawal is showing and the full balance is showing back into my account.

Please explain this to me.
11/15/2006 10:30:34 AM ADMIN Hello,

This was returned because you have not yet met the wagering requirement from your deposit.

Wagered $1,918.60
Requirement $4500

You need to complete this and request it again.

Thank you and good luck

Vega Support
11/15/2006 10:42:11 AM USER You have got to be kidding!! I did not use your money to win what I won. You took your money back when I requested a withdrawal so why am I required to spend $4500.00? I did not ask you to deposit any bonus into my account and I did not use your bonus.

I have not seen any information stating I was required to spend my deposit amount hundreds of times if I won before I was able to collect my winnings. If I had, believe me I would never have played here.
11/15/2006 10:44:05 AM ADMIN Hello,

You can find the information here

http://www.casinovega.com/banking.asp?topic=cashout

In order to qualify your cashout, you must wager your deposit + bonus 5X for Bingo Vega and deposit + bonus 20X for Casino Vega. Customers who play on both Casino Vega and Bingo Vega must wager their deposit + bonus 20X.

Thank you and good luck

Vega Support
11/15/2006 1:34:47 PM USER I need to know how much I have wagered at this point and if that information is available to me without asking you?
11/15/2006 1:54:52 PM ADMIN Hello,

at the time of your withdrawl this was your status


Wagered $1,918.60 of the Requirement $4500

Only our accounting department can run this check, but players can log their activity manually by logging into the account clicking on reports then reconcile.

IF you need further assistance, plase let us know.

Thank you and good luck

Vega Support




Help Desk Trouble Ticket Status

Ticket: 122565
Status: Ticket Closed

Date From Question / Answer
11/17/2006 12:24:29 AM USER Could you please tell me where my withdrawal of $900.00 is? There is no record showing on my account.
11/17/2006 12:29:42 AM USER Please disregard this, I found the records.
11/17/2006 1:23:26 AM ADMIN Hello,

If you need further assistance, please let us know. :)

Thank You and Good Luck!

Vega Support




Help Desk Trouble Ticket Status

Ticket: 122596
Status: Ticket Closed

Date From Question / Answer
11/17/2006 3:30:25 PM USER Why was my withdrawal declined again?
11/17/2006 4:39:46 PM ADMIN Hello,

You have not yet met the wagering requirement.

Wagered $3,913.65
Requirement $4500

You will need to meet this, then request your cash out again.

Thank you and good luck

Vega Support



Help Desk Trouble Ticket Status

Ticket: 122825
Status: Ticket Closed

Date From Question / Answer
11/24/2006 6:21:51 AM USER I requested this withdrawal on Monday the 20th. According to you website, Mondays withdrawal requests are processed in Wednesdays. This was not processed on Webnesday. Please explain.
11/24/2006 9:37:26 AM ADMIN Hello,

Please email floormanager@casinovega.com for further assistance.

Thank you and good luck

Vega Support
11/24/2006 11:33:58 AM USER Copy of email sent to Casio Vega Management and Floor Manager.

Attn Casino Vega Management and Floor Manager

I cannot begin to tell you how frustrated I am at this point with Casino Vega.

My name is XXXXXX XXXXXXXX, my husband is XXXXX XXXXXXXX. We had sold our house, living in a Motel and were in the process of finding a place to move to when we opened this account and played. The attached copies of my communication with your support staff will explain what is going on.

I do not agree with several things I have had to do to try to get this account settled, however I have tried to do as requested now, once I did finally get the requested wager amount completed, I am still having issues in getting the funds we won. I could go on and on and I am having to bite my lip to keep from saying things that would not benefit either of us, however SOMEONE needs to get this issue taken care of!

There are several places on the internet that issues like this can be posted and reported to and I most certainly hope it will not be necessary for me to do that.

PLEASE read and respond to this ASAP!!!



username xxxxxxxxxx
password XXXXXX





11/24/2006 12:00:06 PM ADMIN Hello

Please send these comments to floormanager@casinovega.com for further assistance.

Thank you and good luck

Vega Support


Help Desk Trouble Ticket Status

Ticket: 122829
Status: Ticket Closed

Date From Question / Answer
11/24/2006 2:01:51 PM USER Why was my withdrawal declined?
11/24/2006 2:14:29 PM ADMIN Hello,

This was returned to your account, our security department found more than one account registered to you.

Multiple Accounts:
Players must request Management approval before opening an additional account or playing from the same IP or household. This includes spouse accounts, other family members or friends. Individual Account information must match the Individual funding source information. Multiple accounts from one IP or household without management approval may result in forfeit of all winnings and all player accounts closed. Transfers are not allowed between accounts within a household or IP while a cashout is pending.


Thank you and good luck


11/24/2006 6:24:36 PM USER You dont get it do you? I will say this again, I DID NOT open any other account. You just automatically assume I am lying.
11/24/2006 7:10:39 PM ADMIN Hello,

We are only the support office, we do not do cash outs, nor do we make decisions on this, floorman will review your email and get back with you.

Good Luck

Vega support
11/27/2006 12:53:30 AM USER This WILL be reported every where I can report it. You can bank on that.

Have a great day!

Hamilton Support
11/27/2006 1:08:41 AM ADMIN Hello,

We are only the support office, we do not do cash outs, nor do we make decisions on this, floorman will review your email and get back with you.

Have a great night!

Vega support



Help Desk Trouble Ticket Status

Ticket: 122829
Status: Ticket Closed

Date From Question / Answer
11/24/2006 2:01:51 PM USER Why was my withdrawal declined?
11/24/2006 2:14:29 PM ADMIN Hello,

This was returned to your account, our security department found more than one account registered to you.

Multiple Accounts:
Players must request Management approval before opening an additional account or playing from the same IP or household. This includes spouse accounts, other family members or friends. Individual Account information must match the Individual funding source information. Multiple accounts from one IP or household without management approval may result in forfeit of all winnings and all player accounts closed. Transfers are not allowed between accounts within a household or IP while a cashout is pending.


Thank you and good luck

Vega Support
11/24/2006 2:54:40 PM USER what IP are you showing for accouts you say I opened previously?
11/24/2006 2:57:27 PM ADMIN Hello,

Here are a few of the accounts

CVA227207 xxxxxxx
BVA216066 xxxxxxx
BVA209818 TenToGo

Players that follow the rules do not have issues cashing out. The rule reguarding multiple accounts is posted several places on our site.

Thank you and good luck

Vega Support
11/24/2006 3:39:45 PM USER Where is the IP? I asked for the IP? You XXXXXXX thieves.
11/24/2006 4:21:26 PM ADMIN Hello,

The ip's registered are 68.228.166.7 and 68.12.2.139

Players that follow site rules do not have issues when withdraling. Our support office can take no further action with your tickets, you must email floormanager@casinovega.com

Vega support
11/24/2006 6:24:06 PM USER You dont get it do you? I will say this again, I DID NOT open any other account. You just automatically assume I am lying.
11/24/2006 7:11:16 PM ADMIN .
11/25/2006 8:51:20 PM USER This is the information I found on the IP address you claim that I used to open other accounts. This IP is in Georgia. I have never even vistited Georgia. I have never been there in my life and I certainly did not have an ISP account there. You are holding my money on lies. You are wrong. I think your organization made up the other accounts just to keep from having to issue my withdrawal. I won that money fair and square with my own deposit (NOT YOUR BONUS) into your casino and you are very decitful in not giving me what is rightfully mine. I even made the required wagers on money you put into my account and took right back out that I did not even use.

How much money can a customer deposit before you get concerned with multiple accounts? $1,000 ? $5,000? $10,000? I bet nothing would ever be said if the deposits kept coming and no withdrawal was attempted. I bet it is ok to have multiple accounts while deposits are being made.

My IP information is below this one.



Reverse IP Address Lookup
Instructions


Enter IP Address Here



This is not a Robot IP Address check result.
IP Address 68.228.166.7
Country Code US
Country Name United States
Flag
Region Code GA
Region Georgia
City Atlanta
ISP Cox Communications



Reverse IP Address Lookup
Instructions
1. Enter the IP address in the search box.
2. Press the Lookup Now button.


Enter IP Address Here




IP Address 68.12.2.139
Country Code US
Country Name United States
Flag
Region Code OK
Region Oklahoma
City Oklahoma City
ISP Cox Communications Inc



11/25/2006 9:48:49 PM ADMIN .
11/26/2006 12:08:19 AM USER Ignoring me will NOT make this go away. You can tell your manager I said that too.
11/26/2006 8:21:57 AM USER If you think for one minute that blocking me from chat games, closing my account or any other action will end this, you are sadly mistaken. I have lots of friends and family who can set up accounts and get access to your customers to inform them of your crooked actions. Some people do not take too kindly to being ripped off. I am one of those people.
11/26/2006 8:51:48 AM ADMIN Hello,

You can send your comments to floorman floormanager@casinovega.com

Our support office will take no further action with your tickets!

Havea nice day!

Vega Support
11/27/2006 12:53:08 AM USER This WILL be reported every where I can report it. You can bank on that.

Have a great day!

Hamilton Support
11/27/2006 1:09:01 AM ADMIN Hello,

We are only the support office, we do not do cash outs, nor do we make decisions on this, floorman will review your email and get back with you.

Have a great night!

Vega support



Help Desk Trouble Ticket Status

Ticket: 122831
Status: Ticket Closed

Date From Question / Answer
11/24/2006 2:38:32 PM USER I think it odd dont you, but as long as a person is depositing funds the issue of multiple accounts is not a problem. The only time anything becomes a problem is when you might have to pay. The fact is I won on only a $75 deposit and you never had any intention of paying it. Believe me, this issue will be on every blog and complaint site I can find to post it on. Plus complaining to gaming commission, ecogra, and anywhere else I can find. You will lose more from new customers than it would have cost you to give me what I won.
11/24/2006 2:54:38 PM ADMIN Hello,

Our rules are stated on several pages including the sign up page reguarding multiple account rules. You can email floormanager@casinovega.com for further assistance.

Have a great day!

Vega Support
11/24/2006 3:44:14 PM USER Why dont you shut up with your have a great day and good luck crap It is all just an act.
11/24/2006 3:44:41 PM USER This WILL be reported every where I can report it. You can bank on that.
11/24/2006 3:54:05 PM USER I DID NOT OPEN THOSE OTHER ACCOUNTS!!! READ MY LIPS, I DID NOT OPEN THOSE OTHER ACCOUNTS!! Where is the proof. Anyone can put down anything for a name. You are just using that as an excuse to screw me out of 800.00 dollars.
11/24/2006 4:21:48 PM ADMIN Hello,

The ip's registered are 68.228.166.7 and 68.12.2.139

Players that follow site rules do not have issues when withdraling. Our support office can take no further action with your tickets, you must email floormanager@casinovega.com

Vega support
11/24/2006 6:23:38 PM USER You dont get it do you? I will say this again, I DID NOT open any other account. You just automatically assume I am lying.
11/24/2006 7:11:32 PM ADMIN .
11/27/2006 12:52:45 AM USER This WILL be reported every where I can report it. You can bank on that.

Have a great day!

Hamilton Support
11/27/2006 1:09:19 AM ADMIN Hello,

We are only the support office, we do not do cash outs, nor do we make decisions on this, floorman will review your email and get back with you.

Have a great night!

Vega support

Edited by Sissy for removal of personal information at the request of the poster.

----- Original Message -----
From: Vega Floorman
To: XXXXX XXXXX
Sent: Friday, November 24, 2006 1:14 PM
Subject: Re: Cannot resolve withdrawal


Good Day XXXXX!
Unfortunately you will be not receiving your funds. Our Security Department has found that you have multiple Accounts at Vega!
It is clearly stated through out our web pages that this is unacceptable. Please visit our rules page for a full outline of our rules:
http://www.casinovega.com/banking.asp?topic=cashout

If you have any further questions please feel free to contact me.

Cheers

CV Mike

Edited personal information at as per request of poster.
Sissy

From: xxxx xxxx
Subject: MY Money
To: floorperson@vegacasino.com

Copied from your website! Show me where any account was opened from my IP address at your casino?


*Please Note: Your IP address has been logged as: 68.12.2.139
If multiple accounts are opened or used for play from this IP address, all associated accounts will be closed and winnings forfeited at management's discretion.

Edited personal information out as per request by poster.
Sissy

Here is the Rules from their site! They have an abundance of ways they can get out of paying a winner

BANKING
Online Casino Game Cash Out Processing Rules
In order to receive a cash out, a player must have deposited a minimum of $25 within the last 14 days and must first meet our wagering requirements.

Cashouts will only be processed on Mon/Wed/Fri. Monday's cashouts will be processed on Wednesday, Wednesday's cashouts will be processed on Friday, and Friday's cashouts will be processed on Monday. (Any cash out made on other days will be put back into players account)

No cashouts are processed on Weekends or Holidays

Please note:


All players are allowed one cash out per week with a max of $500 cashout per period (All cash out requests over $500 will be paid out continuously in weekly increments until the balance is paid).

The minimum cash out is $50.

In order to qualify your cashout, you must wager your "deposit + bonus 20X" for Casino Vega and "deposit + bonus 5X" for Bingo Vega. Customers who play on both Casino Vega and Bingo Vega must wager their deposit + bonus 20X.

Casino Vega moniters accounts with repeat deposits versus cash out requests. At managements discretion, if it determined that there is an intent to abuse the bonus program, your bonus ability will be deactivated. And repeat offenders will forfeit their account balance and have their account disabled permanently.

Multiple Accounts:
Players must request Management approval before opening an additional account or playing from the same IP or household. This includes spouse accounts, other family members or friends. Individual Account information must match the Individual funding source information. Multiple accounts from one IP or household without management approval may result in forfeit of all winnings and all player accounts closed. Transfers are not allowed between accounts within a household or IP while a cashout is pending.


We will process your cash out back the same way we received funds from you. For further information on Cash outs processed back to Virtual Exchange, please contact them directly for any special instructions or questions processing@virtualexchange.com or Toll Free 1 (888) 568-7351 International +1 (268) 481-1415

Mike YOU HAVE MAIL!! Gmeplyr the following email was sent to Mike. We now, can only wait to see IF he replies or not. If not we will do what we do... get the word around. Good luck hun!

THANK YOU SISSY!! Thank you very much for trying to help me with this issue. Regardless of the outcome, I cannot thank you enough for putting the effort you have in trying to help. You are greatly appreciated.

Gmeplyr

It is a team effort Gmeplyr... we are all trying to do what we can!! And it is our pleasure.. it is what we do:) Got my fingers crossed!

If they refuse to honor Gmeply claim and resolve this issue, it will cost them more than $800 in lost future revenues, I can assure you of that.

Then, I stand corrected, THANKS to ALL the TEAM!! You are a breath of fresh air, win or lose.

Gmeplyr

Hi,

I have not received any information regarding who opened accounts you claim are mine. I have not received any information regarding my withdrawal.

Please settle this account for me.

I will tell you again, and again, and again that I did not open any other accounts and the way I am being treated by Casino Vega is over the top!

XXXXXXXXXXXX


----- Original Message -----
From: Vega Floorman
To: XXXXXXX
Sent: Monday, December 04, 2006 1:34 PM
Subject: Re: Please process my withdrawal request


Hello XXXXXX!
As you have requested, the information on the accounts that our Security Department has flagged as being connected:

XXXXXXXX XXXXXXXXXX

I hope we can put this to bed now. I will also be looking for the post at the Forum you put up about us to be removed or written saying that you were wrong and that you did have Multiple Accounts at Vega and you should not have wrote what you did. If this is not complete in a timely manner we will be looking into further appropriate actions. Can you also "CC" me on your emails to the Forum and the Bingo Players Union stating the current situation of this problem.
Honesty and Integrity is our policy. We have NEVER and WILL NEVER rip anyone off we have never refused any Player in our history, that followed the rules, their Winnings and we don't intend on doing so now.
I thank-you for your time and will expect you will move on to play some where else!
Regards

Floor Manager Mike


First: I have no email addresses XXXXXXX XXXXXXXX

Second: There are no phone numbers of mine nor my husbands XXXXXXXXXX and XXXXXXXX although I do have XXXXXXXXX which is correct. Anyone can get that, as a matter of fact it should be on my current account with your organization.

There is no XXXXXXXXX at this address, although you do have my name. Anyone can get that information, it is on my current account with you.

I have asked for the IPs that these accounts were set up from. I received only one and when I done a search it proved that it was not from my address.

There will be nothing removed from any site that I have posted on because the only thing you have shown me is nothing except filled in lines.

Why do you not answer the questions put to you by Sissy at Bingo Players Union?

As far as playing somewhere else, I do not think you have seen me play on your site since all this began.

As far as We have NEVER and WILL NEVER rip anyone off we have never refused any Player in our history, that followed the rules, their Winnings and we don't intend on doing so now. , what is
this? http://forumserver.twoplustwo.com/showf ... art=1&vc=1

I have found more than this one if you want me to get them for you.

As far as looking into appropriate actions against me, do what you have to do.

Regards

I do have correspondence from Mike at Bingo Vega. The staff will meet and a statement will be posted soon.