Hi can any one help me please my mum joined this site about a year ago and only plays the big games as the small games are for only 50p line 50p double line and £1.00 house she deposits most days but now they have sent her a email giving her no bonus can the site do this!!! as there is no point in depositing anymore as she does not get the same bonus as every one else i have put the email they sent here below any help would be greatfull thanks

Having looked at your account with us following a recent withdrawal
request, I am writing to tell you that, with immediate effect, you are no
longer eligible for any promotional bonusing at Bingoplayground.
Bingoplayground offers free money bonuses, deposit bonuses, bingo
promotions, and many others to enhance the player's experience on our
website, and help the continued enjoyment of our bingo games (and others).
Nevertheless we acknowledge the existence of players who will constantly
try to manipulate the system in order to take advantage of it. In order to
maintain fairness towards truly loyal customers, we investigate all such
accounts and are removing all further bonusing from these accounts and
placing them under a No Bonus Status. This overrides absolutely all bonus
and chat privileges for these accounts for an unlimited period of time.

Accounts such as yours with proven significantly higher payout than deposit
ratio, will have their accounts status changed to the No Bonus Status. This
may, at a future date, be amended to 10% bonus deposit on all deposits made
and is at Bingoplayground's sole discretion. Using our guidelines and
parameters we may re-instate any given account back to our standard bonus
program too should your playing behaviour change.

If you have any questions please contact myself at the Accounts Support
team via email for further assistance.

Welcome to BPU nickijacob and thank-you for posting.

Unfortunately the site can withhold bonuses for deposits as well as chat games. This usually occurs when the cashout is higher than the deposits. It may be in the rules posted on the site.

The e-mail they sent looks like a standard e-mail as almost all sites have set rules and
forms they use.

Bonuses given by a site are not mandatory as site management sets the rules and it is at their discretion as to whether or not they give bonuses and many sites do have the rule that when the cash out ratio is higher than the deposit ratio bonuses are withheld.

I hope this answers your question.

Have a good day.

Hi, for those not in the know they also have a term for those players whos deposit to withdrawal ratio is not to their liking. They call you 'Bonus Abusers' You are also not 'perhaps I should say you were not up until at least December just gone but probably continuing' put into a so called draw. So any of their 'saturday draws' and others if you were considered a bonus abuser and especially those who had their bonus removed for daring to win with bbs given were never in the draw and cms and higher staff actively told by owners to not consider them.

Forgot to also say that quite a few people had their deposit bonus' stopped because Tina (Now Christina at Bingo Hour) believed that certain players were being given a loophole in how to abuse the bonus given to be able to withdraw winnings more easily. Same company and owners. Only now Bingo Playground has been relegated to a portal page directly linked to the Bingo hour rooms and site. People would be shocked at what has been happening with this site and the very dodgy activity that has been going on over the past year at the very least.

Nothing would surprise me.. I watched a site change game days, rules, deposit requirements, etc to make it harder for their players to withdraw. I also have all documentation of it.

It is becoming more clear that ALL should try to stay away from online bingo. Those operators are in it for the money, not the fairness. That is what happens in unregulated games.